Shipping & Returns
SHIPPING & RETURNS
Free Shipping on all orders over $60 Australia wide. If your order is under $60, Shipping is a flat $10 per unit Australia wide. International shipping fees are calculated at the checkout.
Shipping within Australia?
Please allow 2-6 Business days for your delivery to arrive. You may receive tracking information along the way depending on freight service used (these emails like to land in your junk mail, keep an eye on this).
If your location is rural your delivery may take a little longer, please allow up to 10-15 days.
Please allow 10-15 Business days for your delivery to arrive. You may receive tracking information along the way depending on freight service used (these emails like to land in your junk mail, keep an eye on this).
Unfortunately we cannot track international orders. Any issues please email us at firstname.lastname@example.org with your order number and we will get back to you with your orders whereabouts.
Something not right with your order?
If you're unhappy with your purchase or have ordered the wrong product, and wish to return it, please do so, unopened via tracked shipping to the address below. The HydraSafe team will refund your order if there's a mix up. Once your return is received, we will send you an email to notify you and a refund will be processed. Return mail costs are the responsibility of the customer. Unfortunately we do not refund or exchange opened or used products.
** Please note all orders are sent as 'Authority to Leave' no signature is required at delivery.